I called Stewart-Marchman and Julie answered the phone. I asked if I could talk to my mom and she put me on hold for ten full minutes. Then I heard ringing on the other end of the line, and a tech answered and said he’d bring mom to the phone.

A few minutes later Nurse Rhonda picked up the phone and said that mom was asleep. She transferred me back to Julie, who told me I should try again at 8:45 am (Pacific).