I called and managed to actually talk to mom today.
The phone call lasted fifteen minutes. The first eight were spent on hold and / or waiting for someone to find mom. But I did get to speak to mom for about seven minutes.
Here are my notes from the call:
mom was not really talking to me; only barely answering questions, said she can’t exercise at all, didn’t get to watch the Super Bowl, enjoys getting cards, said she likes my handwriting / cursive — reminds her of Nana, can’t read, though — very sad; said she had to go — very cold — walked away from phone