I was so upset about what happened tonight while dealing with the staff at Woodland Terrace that I sent an email to Michelle Cofano <Cofanom@elderaffairs.org>, the Registered Nurse Specialist at the Department of Elder Affairs who earlier this week helped me make some progress on obtaining Medicaid for mom.
The subject of the email was “A Trip to the ER” and here is what I wrote to her:
You work at the Department of Elder Affairs, right?
Please read this: http://kathiegagne.com/2012/08/10/a-trip-to-the-er/
Isn’t there someone in the Department of Elder Affairs that I could contact to complain when this sort of thing happens?
I have documented here over nine months of mishaps and mistakes like this, at a half dozen different places. I am at the end of my rope.
Thank you for any information you can provide.