A few days after she arrived at Cusack Mortuary, Dr. Cusack emailed me looking for an update:

Good Morning Mr. Gagne,

Just wanted to check in with you and see what was the lastest. Also wondering if you had a photo of your mother that you could send me in jpg form to add it to our website.


I replied a couple of hours later, at 12:30 PM:

Hello, Dr. Cusack,

I’m sorry that I have no news to report. I am still waiting to hear from the Volusia County Medical Examiner’s office.

I will find you a photo as soon as I can and email it to you. Thank you very much.

Can you please confirm that my mother’s body is safe and secure?

Dr. Cusack wrote me at 3:20 PM:

Absolutely. She is here in our refrigeration facility and I checked on her earlier this afternoon. She is just fine. I do realize how slow the medical examiner’s office is. I will try to assist in anyway possible on our end.

I mainly wanted you to know that we were not overlooking you with our other families.

Take care