On the afternoon of January 22nd, 2013, I emailed Jill Bechtold of Mathis & Murphy, P.A. to ask for a status update on our request to have Woodland Terrace provide copies of mom’s medical records.
Sent: January 22, 2013 @ 03:22 PM PST
I am assuming you have not yet heard anything from Woodland Terrace, which does not surprise me.
Do you know how long you will wait before contacting them again? What is the next step?
Jill replied the next morning:
Sent: January 23, 2013 @ 10:53 AM PST
It does usually take some time to get records from these types of places. They is usually a records department that is separate from the main facility and often the request takes a while to be routed to the actual person capable of getting us the records we need. We usually allow for two weeks. We will schedule a follow-up contact with them next week on Tuesday if we haven’t received any response by then.
I replied to her almost immediately:
Sent: January 23, 2013 @ 11:10 AM PST
Thank you for the prompt response. I’m sure you can understand my concern / frustration here: My mother died more than five months ago, and I have been waiting on getting these records for more than four months now.
My previous attorney simply kept telling me, “These things take time,” for months and months, and then stopped replying to me altogether. So please do not be offended by my paranoia here.
Just a minute later she wrote:
Sent: January 23, 2013 @ 11:11 AM PST
Not at all. We find that these facilities are slow, but we will keep at them!