I called Marla Rawnsley at 7:27 AM PT on my way into the office in late November 2013. Someone named Diane at Pappas, Russell & Rawnsley told me that Marla wouldn’t be in the office until one o’clock, so I set an iPhone reminder for myself to call again at 10:00 AM.

I tried again at 10:39 AM PT and this time Diane transferred me to Marla. She asked me how I was doing and I told her that I expected Thanksgiving was going to be rough, but otherwise I was okay. I asked her how she was and she said she was, “just really slammed,” at the end of the year.

Marla sounded like she knew exactly why I was calling and immediately told me that she’d received the email I sent last week but had not yet had a chance to thoroughly review it. It took me a second to understand what she meant; she was referring to the email I had sent her containing a copy of the letter from the Supreme Court of Florida regarding Kelly Mathis. I said something like, “Oh, sure. Right,” because that letter — and anything having to do with Mr. Mathis — is very low on my priority list right now. 1 I asked her if she’d had a chance to look at the stuff I’d sent and she interrupted me to repeat that she was “just really slammed” at the end of the year.

I asked her if she had, in fact, received the two packages I’d sent and she said she had. She told me her plan was to review everything in the next forty-eight hours. She also said she’d look again at the notice about Kelly Mathis and that it probably had something to do with giving people the option to sue him for malpractice (or something like that). I started to ask her if she thought she’d be able to get to it this week, since Thanksgiving is Thursday and she told me that absolutely she’d let me know one way or the other in the next couple of days.

The entire call — including talking to Diane — lasted two minutes and five seconds.

1 The sole reason I was calling Marla was because she had told me she was going to call me at the end of last week and she didn’t. I wanted to know what she thought about the 700+ pages of medical records, charts, legal documents, bills, etc. and whether she still felt like it was worth her time to pursue.