I just got a phone call from mom’s friend from her Church in Florida. She was calling to let me know that she’d been called by someone named Nancy who claimed to be from the Patient Accounting Department at Halifax Hospital. Apparently Nancy thought that she was calling mom. Mom’s friend explained that she’d been […]
Since nobody at all responded in any way to the fax Marsha Porter told me to send last week, I sent the following email to her: Ms. Porter, I found the Florida Department of Elder Affairs 2040 form as you instructed, then printed it, completed it, and faxed it to the number you instructed to […]
My sister sent five consecutive emails to Shelly Sparace at Woodland Terrace and copied me on each one: Hi, Shelly. Thank you so much for taking the time to talk to me and walk me through some of my questions regarding Medicaid. I am going to send you 4 emails, one for each of Mom’s […]
I just received a phone call from Rosa Rivero, the Admissions Coordinator at Woodland Terrace. She was very apologetic for calling me so early when I explained that it was 9AM here and not noon like it was there, and I did my best to let her know that I am usually awake by 6AM […]
I called Woodland Terrace on my way home from work tonight to try to talk to mom. Someone answered the phone on the second ring and I said that I was trying to get in touch with my mom, who was in room 207 on the West wing. The woman said, “That’s on the West […]
Nurse Cheryl, mom’s night nurse at Woodland Terrace, just called. She seemed to have no recollection of talking to me last week and I had to remind her that we’d talked. Whatever. She was calling to tell me that she was filing an incident report for mom. Nurse Cheryl said that a CNA had checked […]
I received a voice mail from Rosa Rivera at Woodland Terrace. Here is a transcript of the message: “David, this is Rosa with Woodland Terrace. I just spoke with you. Just wanted to let you know that I let Sherri know about Dr. Peele‘s call and she asked that I let you know that you […]
Someone named Rosa from Woodland Terrace called while I was walking to lunch this afternoon. We had an amicable twenty-minute phone call about mom and her care. She was calling to see if I was the right person with whom to discuss mom’s care. She began by talking to me as if I had no […]
I sent the following email to Sherri Spillman and Sylvia Gray at Woodland Terrace (and copied my sister): Dear Sylvia and Sherri, Sherri called me at six-fifteen this morning because she said my mom had asked to speak with me. Sherri then let me speak with Jessica, the Unit Manager, because I had been asking […]