I called Woodland Terrace to see if I could talk to my mom. A woman named Marty answered the phone. I said I was trying to talk to my mom, who had been transferred there on Friday evening. She put me on hold for about thirty seconds and then returned to tell me that mom wasn’t answering the phone in her room.

I explained that my mom was apparently heavily sedated and hadn’t really been able to answer a telephone in several months. Marty said she’d see if she could transfer me through to a nurse. After being on hold for four minutes, I hung up.