I called Woodland Terrace this morning to investigate getting a telephone line installed in my mom’s room. A woman named Rachel answered the phone and, incredulously, seemed to be annoyed and suspicious by my cheerful demeanor: “Good morning. Woodland Terrace. This is Rachel.” “Good morning, Rachel! I’m calling to get in touch with the business […]
I called Woodland Terrace when I left the office tonight in an attempt to get to talk to my mom. Someone answered the phone on the third or fourth ring and I just said, “Hi. My mom was just transferred there from Halifax Hospital on Friday and I haven’t been able to talk to her […]
I just received a call from Alice Wilcox Hassen (386) 451-0643, the Supervisor of GI Lab at Halifax Hospital. She told me that she had received a message from Dr. Nasr indicating that I wanted to receive copies of my mom’s medical records, but that due to HIPAA regulations she was unable to provide me […]
My sister sent me a text message to let me know she found a website for Woodland Terrace. It’s terracedeland.com and apparently a friend of our family’s has visited there in the past for one reason or another. It’s nice to see that they have a website. It’s also cool to see that they list […]
I just faxed a completed Florida Department of Elder Affairs 2040 form as instructed by Marsha Porter (See previous post). It is clear now why the representative from the Florida Department of Elder Affairs told Marsha to tell me to “google” the form. If you visit their website — elderaffairs.state.fl.us — you’ll see how poorly […]
I received a call from Crystal at Woodland Terrace, who said she was my mom’s nurse today. Crystal was calling to let me know that my mom had “had a fall” this morning, but that she was fine. I asked her what happened and she said that “earlier this morning” an alarm had sounded to […]
I just finished a thirty-five minute phone call with Susan Macklefresh, the Director of Nursing at Woodland Terrace. Susan was unbelievably kind, considerate, and caring. She told me that when my mom was transferred from Halifax Hospital on Friday, they had neglected to include in her chart what medications to administer, and that when a […]
I called Volusia Hospitalists at (386) 304-3827 in an attempt to reach Dr. Wafik to determine why the list of medications Woodland Terrace had seemed to be so outdated. The answering service told me they’d give the message to Dr. Wafik and have him call me back “immediately”.
I called EveAnn at (386) 254-4226 and left her a two-minute message to let her know how disappointed I was in the quality of interactions I’d had with Woodland Terrace over the weekend, and to remind her that I was tremendously upset that none of the several administrators at Halifax Hospital to whom she had […]
I called Woodland Terrace at (386) 738-3433 and left a message for Marie. I just quickly explained that I realized it made no sense that they had been so adamant about my name not being listed as a valid contact representative for my mom because they had called me on Saturday morning, so obviously my […]