Here is an email I sent to attorney Steven Phillips at 9:06 AM on October 9th, 2012:

EmailHey Steve,

Has there been any progress at all with my mom’s case?

I am becoming increasingly anxious that as more time passes, it is more and more likely that records — especially ones from Woodland Terrace — are going to go missing or be altered.

Also, were you ever able contact Dr. Wolf about whether there was an opportunity to examine my mother’s brain to determine if she was suffering from Alzheimer’s or some other physical problem?


David Vincent Gagne

Steve replied to me via email at 8:31 AM on October 11th, 2012:

I have been in trial out of town for the last week so I have not had an opportunity to speak to Dr. Wolf. I will attempt to do so before the end of the week.

Please do not be concerned with records being altered or missing. Missing records are the death knell for a facility in court. The facility can be put out of business if they are caught destroying or altering records.

Hopefully they will cooperate and we will have the records soon.

Steve Phillips

I responded to him the same day at 10:42 AM and wrote:

Hey Steve,

Do you recall when you made the original request for the medical records? I know you said that they have thirty (30) days to comply and I am thinking they have either exceeded or are very quickly approaching the deadline. (Tomorrow will be two months since my mom died.)

David Vincent Gagne

At 12:18 PM Steve wrote:

I don’t know offhand but it is close if not past. My staff is following up on the requests.
Only the insurance disclosure is supposed to be provided by 30 days. They sometimes stall some and we have to harass them which we are doing now. There is not time set by law regarding the records but they are required to produce them. We should have everything soon.