My sister sent five consecutive emails to Shelly Sparace at Woodland Terrace and copied me on each one: Hi, Shelly. Thank you so much for taking the time to talk to me and walk me through some of my questions regarding Medicaid. I am going to send you 4 emails, one for each of Mom’s […]
I just finished a thirty-minute phone call with Dr. Peele, the doctor who is seeing mom while she is at Woodland Terrace. After a quick introduction, I told him that the reason I wanted to talk to him was because of the prescription he’d given her for levothyroxine last week. Dr. Peele said that every […]
I just received a phone call from Rosa Rivero, the Admissions Coordinator at Woodland Terrace. She was very apologetic for calling me so early when I explained that it was 9AM here and not noon like it was there, and I did my best to let her know that I am usually awake by 6AM […]
I am really astounded by the terrible design of the Florida Department of Children & Families website. It is so unfriendly and difficult to navigate. And I’m saying that as a web developer and not as a person trying to use the site. I cannot begin to comprehend just how intimidating and useless this design […]
My sister just received an email from Department of Children and Families, ACCESS Florida Program <donotreply@dcf.state.fl.us> The subject line is “Online Notices – My ACCESS Account (Ref#:9246)” 1 Please, do me a favor and take a look at the screenshot of this message. Can you even imagine being able to make any sense of it […]
I called Woodland Terrace on my way home from work tonight to try to talk to mom. Someone answered the phone on the second ring and I said that I was trying to get in touch with my mom, who was in room 207 on the West wing. The woman said, “That’s on the West […]
Nurse Cheryl, mom’s night nurse at Woodland Terrace, just called. She seemed to have no recollection of talking to me last week and I had to remind her that we’d talked. Whatever. She was calling to tell me that she was filing an incident report for mom. Nurse Cheryl said that a CNA had checked […]
I just called Woodland Terrace and talked to Jessica, the Unit Manager, to confirm that they had stopped administering the levothyroxine. Jessica promised that they had, and that when Dr. Peele arrives tomorrow she will dial my number and hand him the phone to make sure he talks to me. She was extremely kind and […]
I received a voice mail from Rosa Rivera at Woodland Terrace. Here is a transcript of the message: “David, this is Rosa with Woodland Terrace. I just spoke with you. Just wanted to let you know that I let Sherri know about Dr. Peele‘s call and she asked that I let you know that you […]