Primary Concerns

Sent: June 21, 2013 @ 01:20 PM PDT

Kelly,

I don’t even know where to begin. I’m not sure I know exactly what you mean when you ask for “bullet points of your other concerns”, so I am going to do my best to summarize my concerns specifically related to Woodland Terrace.

1. Were any steps taken to attempt to save her life when it was discovered that something was wrong? The nurse on duty at the time could not even tell me how much time elapsed between when my mother was discovered unresponsive and when the paramedics were called or when the paramedics arrived.
http://kathiegagne.com/2012/08/12/sail-on-silver-girl/

2. The nurse on duty told me she did not know what the details were because she was busy preparing my mother’s chart and medical records for the paramedics, but the representative at the hospital told me they received no documentation at all when the paramedics arrived, and the paramedics told them they had not received any documentation from Woodland Terrace.
http://kathiegagne.com/2012/08/12/evacuated-to-the-emergency-room/

3. My mother died on Sunday. The Friday before that she was rushed to the hospital. (http://kathiegagne.com/2012/08/10/a-trip-to-the-er/) A representative at the hospital told me that her chart indicated that she was being administered Risperdal, even though just a few days before that I was promised by Woodland Terrace that they would not administer Risperdal to my mother. When I called Woodland Terrace about this, I was very, very, very rudely rebuffed; was told that the administrator of the entire facility — who had been very kind and helpful — was no longer employed there; and was LITERALLY hung up on multiple times. I had an investigator from the Department of Children and Families check in on my mom (http://kathiegagne.com/2012/08/11/investigator-brown/) and the next day she died.

4. Every time I attempted to speak with my mother while she was at Woodland Terrace was an ordeal. Their phones would not work correctly, nurses would not understand how to transfer calls, the phone would ring for minutes without being answered, they would not be able to FIND my mother in the facility. I called every single day for thirty-seven days and on only a handful of those times was I able to get my mother on the phone.
http://kathiegagne.com/2012/07/08/called-woodland-terrace/
http://kathiegagne.com/2012/07/09/trying-to-talk-to-mom/
http://kathiegagne.com/2012/07/10/rude-rachel/
http://kathiegagne.com/2012/07/16/trying-to-talk-to-mom-2/
http://kathiegagne.com/2012/07/19/still-trying/
http://kathiegagne.com/2012/07/26/lost-and-found/

5. Any time I called to get information about what drugs were being administered to my mother, I was met with either hostility or complete confusion. They could never reliably tell me which medications she was being administered, and were frequently mistaken.
http://kathiegagne.com/2012/07/08/prescription-confusion/
http://kathiegagne.com/2012/07/13/early-morning-phone-call/

6. I have documentation of multiple falls and / or injuries my mother suffered while at Woodland Terrace:
http://kathiegagne.com/2012/07/07/found-her-on-the-floor/
http://kathiegagne.com/2012/07/09/another-fall/
http://kathiegagne.com/2012/07/16/a-small-cut/
http://kathiegagne.com/2012/07/26/back-to-halifax/
http://kathiegagne.com/2012/08/09/a-fall/

7. I was told that my mother was kept on mats on the floor:
http://kathiegagne.com/2012/07/21/being-kept-on-the-floor/

Here is some supplemental information about Risperdal:
http://kathiegagne.com/2012/08/14/all-about-risperdal/
http://www.oregonlive.com/health/index.ssf/2008/06/fda_advises_against_certain_de.html
http://www.oregonlive.com/business/index.ssf/2010/01/post_36.html
http://www.ncbi.nlm.nih.gov/pubmed/12520151
http://www.ncbi.nlm.nih.gov/pubmed/18281175

Please let me know if this is the sort of information you wanted me to provide. Please let me know when you receive this message and if there is anything I can do differently or better to help you.