I received the following email from Dr. Allen Cusack of Cusack Mortuary: Good Afternoon, I received a letter in today’s mail stating that there was an issue regarding a chargeback/stop payment regarding your bill. I needed clarification on this and wanted to know if you ever received the cremated remains of your mother and if […]
On the morning of September 27th, 2012 — a month and a half after my mom died — I sent this email to my attorney, Steve Phillips, of Pincus & Currier, LLP: Hey Steve, My sister (in Seattle) and I both received our mother’s ashes earlier this week. Both of them were poorly packaged and […]
My wife sent me a text message shortly after one in the afternoon to let me know that the ashes had arrived at the house. I replied and asked her if they had been delivered via FedEx and she told me they weren’t. When I got home from the office I found a plain brown […]
I sent this email to Dr. Allen Cusack at Cusack Mortuary: Dear Allen and / or [name redacted], I called this morning because the two tracking numbers [name redacted] gave me on Saturday night do not seem to work. I tried using them on the FedEx website, the UPS website, and the United States Postal […]
I called Cusack Mortuary while driving into the office today. The first time I called the 877 phone number and got a message about all the lines being busy. So then I tried again and it simply immediately started making the “You’ve been disconnected” tone. I called the local 386 number and it rang through. […]
Remember back on September 6th when Cusack Mortuary told me that my mother was being cremated and I might have her ashes as early as the next day? And then remember how I emailed Dr. Allen Cusack on the 11th and asked him for a status update and he said he’d let me know when […]
I called Allen at Cusack Mortuary today on my walk back to the office from lunch. He answered the phone himself and apologized for not replying to my emails. (He said they were having Internet connection problems in the office.) He asked how I was doing and I told him that I was still having […]
I sent the following email to attorney Steve Phillips of Pincus & Currier, LLP on September 17th, 2012. I attached a photocopy of the bill I received from Rxperts Pharmacy, which was postmarked September 13th, 2012. Hey Steve, I received a bill from Rxperts Pharmacy (attached) for $1320.28. (1) It shows a line item […]
I just sent this email to Dr. Allen Cusack of Cusack Mortuary: Hey Allen, I’m just checking again on the status of my mother’s cremation. On the 6th you said that she was being cremated and that we might receive her ashes as early as the 7th. Then on the 11th you said you would […]
I just sent this email to Dr. Cusack of Cusack Mortuary: Hey Allen, I’m just checking on the status of my mother’s cremation. On the 6th you said that we might receive her ashes as early as the 7th; I have not heard from you since then and I haven’t received anything. Is everything okay? […]