On the morning of September 27th, 2012 — a month and a half after my mom died — I sent this email to my attorney, Steve Phillips, of Pincus & Currier, LLP:

EmailHey Steve,

My sister (in Seattle) and I both received our mother’s ashes earlier this week. Both of them were poorly packaged and it was very disrespectful. It also took three full weeks for them arrive after the cremation, with me calling and emailing the mortuary almost daily and the mortuary promising me they’d arrive the next day. So I called Bank of America and told them I wanted them to reverse the credit card charge, which they agreed to do pending an investigation.

I just wanted to know if you had any updates for me. Have you heard anything from Dr. Wolf? Did Woodland Terrace provide my mother’s medical records and / or the physical therapy logs you needed? Have you discovered whatever it was you wanted to know about their insurance?

I know you had said you were going to be away from the office for a while, so I don’t want to pester you; I’m sure, though, you can understand my anxiety about all this.

Thanks in advance,

Steve replied to me the next day, September 28th, at 7:11 AM:

Sorry to hear about your experience.
We are still waiting on the records and insurance disclosure. As soon as I receive these I will let you know and the records will be forwarded to Dr. Wolf for her review.

March 8, 2013

I’m just now realizing that Dr. Wolf and Attorney Phillips told me repeatedly that Dr. Wolf would not be able to finalize her autopsy until she received copies of my mother’s medical records from Woodland Terrace.

To the best of my knowledge, Woodland Terrace has never provided those records to anyone, yet Dr. Wolf finalized the autopsy months ago.