A Call from Marie
July 8th, 2012 @ 1:43 pm

I got a call from Marie shortly after speaking with Ida Alvis. I assume it was Marie Garcia, the Admissions / Marketing Director at Woodland Terrace. (I’m not going to list the phone number here because, since I could swear I heard children playing in the background, I am almost certain she was calling me […]

Prescription Confusion
July 8th, 2012 @ 1:10 pm

I called Woodland Terrace in an attempt to speak with my mom. After a bit of explaining, I was eventually connected to Nurse Paula, who was assigned to my mom for the day. Nurse Paula said that my mom was in her bed and had been “quite a handful” all day. I asked her if […]

Found Her on the Floor
July 7th, 2012 @ 11:50 am

At 11:48 am I saw that I had missed a call at 11:29 am from Woodland Terrace. There was a thirteen second voice mail from Sue-Lynn, who simply left her number as (386) 738-3433, said she was calling from Woodland Terrace, and asked me to return the call. She didn’t seem to indicate that there […]

Dr. Nasr Calls
July 5th, 2012 @ 10:00 am

Dr. Nasr called to let me know that he didn’t have any copies of mom’s test results because they were run in response to an error on the part of a Halifax Hospital employee and not someone from his practice. He said that he would call the hospital and that someone from Halifax would contact […]

Independence Day
July 4th, 2012 @ 3:00 pm

I called and actually managed to get my mom on the phone for a few minutes. She barely made any noise the entire time I had her on the phone, which was about nine minutes. I tried to engage her repeatedly, but aside from saying, “Hello,” when someone put the phone to her ear, she […]

A Call from Keith
July 2nd, 2012 @ 10:00 am

Keith, the discharge coordinator from Halifax Hospital and my mother’s case manager, called to give me a status update. He said I needed to “just wait”. Keith said that I should, “blame Obamacare,” and that because of it, “everything is changing.” He said he would call me if anything changed.

Dr. Panja Calling
July 1st, 2012 @ 6:56 am

I received a voice mail from Dr. Panja at Halifax Hospital. Here is a transcript: “Hi, Mr. David. This is Dr. Panja, again. Please give me a call back but this time please give me a good phone number, give me a good phone number where I can reach you. You can call me through […]

Dr. Panja Calling
June 30th, 2012 @ 8:17 am

I received a voice mail from Dr. Panja. Here is a transcript of the message: “Hi, this message is for Mr. David Gagne. I’m Dr. Panja from Halifax Medical Center taking care of your mother, so if you want to talk to me you can give me a call back on area code 304-3827 again, […]

A Call from Marsha
June 28th, 2012 @ 2:24 pm

I just finished a phone call with Marsha Porter, one of the discharge coordinators at Halifax Hospital. (Marsha told me she was covering for Keith.) Marsha told me that Keith had “called all over Daytona, Deland, Flagler, Palm Coast, and Tampa,” but had been unable to find any facility to which they could discharge my […]

Talking to Dr. Panja
June 26th, 2012 @ 8:00 am

Dr. Panja from Volusia Hospitalists called me early on the morning of my 39th birthday. We spoke for about a half-hour about my mom. He was very nice and understanding, and seemed to genuinely care about my mom’s health. He said that he did not think there was any medical reason for my mom’s condition, […]