I called Woodland Terrace this morning to investigate getting a telephone line installed in my mom’s room. A woman named Rachel answered the phone and, incredulously, seemed to be annoyed and suspicious by my cheerful demeanor: “Good morning. Woodland Terrace. This is Rachel.” “Good morning, Rachel! I’m calling to get in touch with the business […]
I called Woodland Terrace when I left the office tonight in an attempt to get to talk to my mom. Someone answered the phone on the third or fourth ring and I just said, “Hi. My mom was just transferred there from Halifax Hospital on Friday and I haven’t been able to talk to her […]
My sister sent me a text message to let me know she found a website for Woodland Terrace. It’s terracedeland.com and apparently a friend of our family’s has visited there in the past for one reason or another. It’s nice to see that they have a website. It’s also cool to see that they list […]
I received a call from Crystal at Woodland Terrace, who said she was my mom’s nurse today. Crystal was calling to let me know that my mom had “had a fall” this morning, but that she was fine. I asked her what happened and she said that “earlier this morning” an alarm had sounded to […]
I just finished a thirty-five minute phone call with Susan Macklefresh, the Director of Nursing at Woodland Terrace. Susan was unbelievably kind, considerate, and caring. She told me that when my mom was transferred from Halifax Hospital on Friday, they had neglected to include in her chart what medications to administer, and that when a […]
I called Woodland Terrace at (386) 738-3433 and left a message for Marie. I just quickly explained that I realized it made no sense that they had been so adamant about my name not being listed as a valid contact representative for my mom because they had called me on Saturday morning, so obviously my […]
I called Woodland Terrace at (386) 738-3433 to try to talk to my mom. A receptionist answered and I explained that my mom was Kathleen Gagne, that she had been discharged from Halifax Hospital on Friday, and that I had been unable to talk to her yet even though I’d called there twice already. The […]
I called Woodland Terrace to see if I could talk to my mom. A woman named Marty answered the phone. I said I was trying to talk to my mom, who had been transferred there on Friday evening. She put me on hold for about thirty seconds and then returned to tell me that mom […]
I tried Google searching for a website for Woodland Terrace. I looked for “woodland terrace” and “woodland terrace daytona” but couldn’t find an official website for the facility on the first search engine results page. I did find a link to the local-nursing-homes.com site, where someone posted a one-star review of Woodland Terrace and noted: […]
I got a call from Marie shortly after speaking with Ida Alvis. I assume it was Marie Garcia, the Admissions / Marketing Director at Woodland Terrace. (I’m not going to list the phone number here because, since I could swear I heard children playing in the background, I am almost certain she was calling me […]