Delia McClain, the Medicaid Client Services Specialist with ElderSource, responded to my plea for help with this email:
Good morning Mr. Gagne, I am very sorry to say that at this time, nothing has changed regarding your mother's status since we'd last communicated. Also, there is no new information for the Dementia program. If/when her case status changes/needs updating, you will be contacted by the Volusia Council on Aging/Eldersource. Thank you, Delia Delia McClain, CIRS Medicaid Client Services Specialist ElderSource NE FL AAA and ARC - PSA4 4160 Woodcock Drive, 2nd Floor Jacksonville, Fl 32207 Direct: 904-391-6655 Fax: 904-391-6693 firstname.lastname@example.org Mission: To empower individuals to age with independence and dignity by providing leadership, direction, advocacy, and support for a comprehensive coordinated continuum of care. Note: This email and any attachments are confidential and may be privileged. Unauthorized access or dissemination of this information may be a violation of criminal statutes. If you are not the intended recipient, please notify ElderSource by replying to this message or by sending an email to email@example.com and destroying all copies of this message and any attachments. Thank you.
I replied to her about ten minutes later with:
Delia, Thank you very much for your response. Is there anything at all that I can do to expedite this process? I am happy to telephone or write an email or letter to any administrative official or politician who has influence over the allocation of funds. Thank you sincerely, David Vincent Gagne
And then three hours after that she replied with:
Mr. Gagne, There is nothing that I can think of at this time that can you can do to expedite this process, however, please allow me to speak with my supervisor on next Tuesday and follow up with you about anything else and who to contact regarding funding allocation. Thank you, Delia