You are viewing the Kathleen A. Gagne archives for August 2012.
Caring for My Mother
August 17th, 2012 @ 2:45 pm

I called Dr. Allen Cusack of Cusack Mortuary at 5:45 PM EDT. He was unavailable, so I left a message with someone there and asked him to return my call when he could. Dr. Cusack called me at 9:30 PM EDT and — even though he is clearly a very busy man — talked to […]

Fulfilled Order for Risperidone
August 17th, 2012 @ 12:42 pm

At 3:42 PM EDT I received a phone call from (847) 241-3200, an Illinois phone number. It was Mary in the billing department at RxPerts Pharmacy. I gave her my last name and my mother’s name and she was happy to discuss my mother’s bill with me. I did not inform her that my mother […]

State Ombudsman
August 17th, 2012 @ 9:50 am

I called the (352) 955-5015 number for the State LTC Ombudsman listed as an “Advocate for Residents” in the batch of paperwork that Rosa Rivera at Woodland Terrace sent me. The line rings and you get that annoying noise and then a canned message that states that the phone number has been changed. I called […]

Requesting a Call
August 17th, 2012 @ 9:32 am

I called the cell phone number I have for Dr. Peele. He didn’t answer, of course, so I left him a message and asked him to return my call. Update: It is now 11:20 PM EDT and I have not received a response to this call.

Dr. Peele Will Sign
August 17th, 2012 @ 8:33 am

Chris Boden called me from the office of the Volusia County Medical Examiner. The number on my called ID displayed as (386) 736-2700 and for a moment I was hopeful that it might be Dr. Hermann calling to tell me there had been a mistake. But, no. Chris told me, “Our office made contact with […]

Calling Detective Whittier
August 17th, 2012 @ 8:26 am

I called Detective Whittier of the Deland Police Department to get a status report, but he didn’t answer. I left him a voice mail.

Calling RxPerts
August 17th, 2012 @ 8:19 am

I called RxPerts Pharmacy this morning. I had received a bill from them at my home in Los Angeles; I have to assume that someone at Woodland Terrace gave them my address. I tried the phone number on one of the forms in the admissions packet from Rosa Rivera, (813) 740-1818. From their voice prompt […]

An Outstanding Bill
August 17th, 2012 @ 8:00 am

I received a phone call at 11:00 AM EDT from (386) 425-4580. I didn’t recognize the number and answered the phone by simply saying, “Hello?” The woman on the line said, “Hello. I’m trying to get in touch with Kathleen Gagne,” and my heart just dropped. I said, “This is David Gagne. How can I […]

A Plea
August 17th, 2012 @ 7:18 am

I called Dr. Hermann, the chief medical examiner of Volusia County, with the intent of begging her to reconsider or at least to explain how her office could so absurdly claim that my mother died of natural causes and therefore her death did not warrant an autopsy. She didn’t answer her phone, of course. I […]

Calling Steve
August 17th, 2012 @ 7:10 am

Around ten o’clock in the morning on August 17th, 2012, I called Steve Phillips to let him know about my conversation with the medical examiner, but he didn’t answer his phone. I left him a voice mail message asking him to return my call.