You are viewing the Kathleen A. Gagne archives for 2012.
A Visit to Woodland Terrace
July 11th, 2012 @ 1:20 pm

My brother-in-law just called to tell me that he had just left Woodland Terrace. He said that he talked to Sylvia Gray and that he was able to spend some time with mom. He said that Woodland Terrace was definitely much nicer in general than Coastal Rehab, where she had been from May 9th to […]

Finances
July 11th, 2012 @ 12:50 am

I sent an email to my sister and to Sylvia Gray, so the two of them could share notes on what’s been done to date as far as getting mom Medicaid, etc.

Best Brother-in-Law Ever
July 10th, 2012 @ 12:09 pm

When I talked to Sylvia Gray earlier today, she asked if there was any way I could provide some clothes for my mom. Coincidentally a few minutes later I received a text message from my sister asking me if our family friend could contact my in-laws about getting some of mom’s clothes to her at […]

A Few Words with Mom
July 10th, 2012 @ 10:37 am

My phone rang and Sylvia Gray, the Business Office Manager at Woodland Terrace, was on the line. She said that she was sitting with my mom, who was so excited to talk to me that she was crying. It was very sweet of her to say that, but I suspected my mom was just crying […]

Business Office Manager
July 10th, 2012 @ 9:25 am

The Administrator of Woodland Terrace, Sherri Spillman, was true to her word and I just received a call from Sylvia Gray, the Business Office Manager. We spoke for almost thirty minutes and she was very pleasant. We began the conversation by discussing why it was that my mom didn’t have Medicaid (or Medicare), and how […]

Rude Rachel
July 10th, 2012 @ 7:51 am

I called Woodland Terrace this morning to investigate getting a telephone line installed in my mom’s room. A woman named Rachel answered the phone and, incredulously, seemed to be annoyed and suspicious by my cheerful demeanor: “Good morning. Woodland Terrace. This is Rachel.” “Good morning, Rachel! I’m calling to get in touch with the business […]

Trying to Talk to Mom
July 9th, 2012 @ 5:15 pm

I called Woodland Terrace when I left the office tonight in an attempt to get to talk to my mom. Someone answered the phone on the third or fourth ring and I just said, “Hi. My mom was just transferred there from Halifax Hospital on Friday and I haven’t been able to talk to her […]

Medical Records Are Protected by HIPAA
July 9th, 2012 @ 12:32 pm

I just received a call from Alice Wilcox Hassen (386) 451-0643, the Supervisor of GI Lab at Halifax Hospital. She told me that she had received a message from Dr. Nasr indicating that I wanted to receive copies of my mom’s medical records, but that due to HIPAA regulations she was unable to provide me […]

Woodland Terrace Website
July 9th, 2012 @ 11:22 am

My sister sent me a text message to let me know she found a website for Woodland Terrace. It’s terracedeland.com and apparently a friend of our family’s has visited there in the past for one reason or another. It’s nice to see that they have a website. It’s also cool to see that they list […]

Florida Department of Elder Affairs 2040 Form
July 9th, 2012 @ 10:33 am

I just faxed a completed Florida Department of Elder Affairs 2040 form as instructed by Marsha Porter (See previous post). It is clear now why the representative from the Florida Department of Elder Affairs told Marsha to tell me to “google” the form. If you visit their website — elderaffairs.state.fl.us — you’ll see how poorly […]