Re: A Trip to the ER
August 16th, 2012 @ 5:35 am

Four days after my mother’s death, Michelle Cofano, the Registered Nurse Specialist at the Department of Elder Affairs — also known as C.A.R.E.S. — replied to the email I sent her asking for help. She said: Hey David, Below is the information you requested: There is a program within the Department of Elder Affairs called: […]

Medicaid Application Process
August 8th, 2012 @ 11:02 am

Michelle Cofano from the Department of Elder Affairs replied to my earlier email with: Now that the Level of Care determination is completed, the Department of Children and Families will continue the process of financial approval. Update: I replied to her on Thursday, August 9th, 2012 at 8:10 AM PDT with the following message: Dear […]

Level of Care Confirmation
August 8th, 2012 @ 10:32 am

True to her word, Michelle Cofano <> from the Florida Department of Elder Affairs emailed me today to confirm that she submitted her “Level of Care” report: Hey David, I just wanted to let you know I personally faxed the Level of Care this afternoon to the nursing home and I hand delivered the Level […]

Level of Care
August 7th, 2012 @ 8:40 am

This morning I received a phone call from Michelle Cofano from the Florida Department of Elder Affairs. 1 She was calling to let me know that she does Medicaid eligibility approval, which is apparently another way of saying that she is responsible for submitting the “level of care” data to the state. (Yes, this is […]

A Phone Call with Shelly
July 23rd, 2012 @ 10:07 am

I got an email from my sister letting me know she had talked to Shelly Sparace at Woodland Terrace: Hey, David. I talked to Shelly this morning. I asked her to call you and share with you what she told me so if you had further questions she could answer them. She said she could […]

Informed Consent Form [Update]
July 19th, 2012 @ 2:40 pm

Marsha Porter from Halifax Hospital responded to my request for more information regarding the informed consent form: Mr. Gagne, Thanks so much for your assistance with the consent form. I’m not sure if you will hear from any of the people at CARES unless they need more information. I’m not sure of the protocol after […]

No Response from Linda, Jenna, or Marsha
July 18th, 2012 @ 8:19 am

Since nobody at all responded in any way to the fax Marsha Porter told me to send last week, I sent the following email to her: Ms. Porter, I found the Florida Department of Elder Affairs 2040 form as you instructed, then printed it, completed it, and faxed it to the number you instructed to […]

Regarding Kathleen Gagne
July 17th, 2012 @ 12:11 pm

My sister just sent the following email to Sylvia Gray at Woodland Terrace: Hi, Sylvia. This is the latest information that I have regarding Kathleen Gagne’s Medicaid application. Please let me know as soon as possible if you are the one handling this, as when I recently called Woodland Terrace to speak to you, I […]

An Unsent Email
January 31st, 2012 @ 11:19 pm

I started to write this email, but never finished and never sent it. I was sending it to my little sister’s good friend, and her older brother: Hey, [name redacted] and [name redacted], Thank you, [name redacted], for sending this email. I really appreciate it. I don’t know how much of the story you two […]

A Follow-Up Email to Judy Martin
January 24th, 2012 @ 1:02 pm

I sent this message to Judy Martin <> and copied my sister: Dear Judy, I never received a response to the message I sent last Wednesday, January 18, 2012. I’ve included it here again, and am copying my sister, [name redacted]. ([name redacted] lives in Seattle, WA.) On the evening of Thursday, January 19, 2012, […]