I received a phone call from (386) 736-5417. It was Investigator Brown from the Department of Children and Families. He said he was calling regarding the allegations I reported about Woodland Terrace ignoring my instructions to not administer medication to my mom. 1 We had a very long conversation, during which he repeatedly asked me […]
I called Dr. Peele using the number I had for him — (407) 929-5611 — which is the number that appeared on my called ID when he called me a few weeks ago. I dialed *67 first so that he wouldn’t see my Los Angeles area code, although that didn’t matter because the call went […]
I didn’t hear the phone ring, but at 7:18 PM PDT I missed an incoming call from (386) 425-1300. I know that 386 is the area code for north central Florida, so when I noticed eight minutes later I called immediately. The man that answered the line said that I was calling the Emergency Room […]
This morning I called Jessica Silvey — the unit manager of the West wing at Woodland Terrace — to ask her about the psychologist who saw mom yesterday and my conversation last night with Nurse Cheryl. She was very nice and super helpful; she explained everything. The confusion stemmed from the fact that mom saw […]
Nurse Cheryl from Woodland Terrace called me just before five o’clock my time. She said she had a report from the psychologist who visited mom this morning which recommended that mom be administered Risperdal. I interrupted because I thought that mom was supposed to have seen Dr. Oh, a psychiatrist this morning, and that only […]
Mom’s friend from church called this afternoon. She began by asking if I had talked to anyone at Woodland Terrace lately. I told her that I called them or they called me just about every day. She wanted to know if I knew anything about progress with mom’s application for Medicaid because the night nurse […]
I highly recommend this article from The New Yorker, “Can Hospital Chains Improve the Medical Industry?”: In medicine […] we are trying to deliver a range of services to millions of people at a reasonable cost and with a consistent level of quality. Unlike the Cheesecake Factory, we haven’t figured out how. Our costs are […]
I just received a call from Shelly Sparace at Woodland Terrace. She asked how I was doing and I said that everything was going well aside from spending the last nine months dealing with the most horrible, traumatic thing that has ever happened to my family. She said she understood and sounded very sympathetic. She […]
I called Woodland Terrace this morning hoping I would be able to get mom on the phone. 1 After a few rings, the line was answered, “Hello. Woodland Terrace. This is Rosa.” I asked if it was Rosa Rivera and she said it was. I identified myself and she said that “they” had received my […]
I just received a phone call from Nurse Luanne at Woodland Terrace. She introduced herself and confirmed my identity and then said, “We’re going to be stopping the Ativan and starting her on Haldol.” I asked her why and she told me that she had talked to Dr. Peele and he had approved Haldol because […]