Business Office Manager
July 10th, 2012 @ 9:25 am

The Administrator of Woodland Terrace, Sherri Spillman, was true to her word and I just received a call from Sylvia Gray, the Business Office Manager. We spoke for almost thirty minutes and she was very pleasant. We began the conversation by discussing why it was that my mom didn’t have Medicaid (or Medicare), and how […]

Calling Dr. Wafik
July 9th, 2012 @ 7:06 am

I called Volusia Hospitalists at (386) 304-3827 in an attempt to reach Dr. Wafik to determine why the list of medications Woodland Terrace had seemed to be so outdated. The answering service told me they’d give the message to Dr. Wafik and have him call me back “immediately”.

Dr. Nasr Calls
July 5th, 2012 @ 10:00 am

Dr. Nasr called to let me know that he didn’t have any copies of mom’s test results because they were run in response to an error on the part of a Halifax Hospital employee and not someone from his practice. He said that he would call the hospital and that someone from Halifax would contact […]

Dr. Panja Calling
July 1st, 2012 @ 6:56 am

I received a voice mail from Dr. Panja at Halifax Hospital. Here is a transcript: “Hi, Mr. David. This is Dr. Panja, again. Please give me a call back but this time please give me a good phone number, give me a good phone number where I can reach you. You can call me through […]

Dr. Panja Calling
June 30th, 2012 @ 8:17 am

I received a voice mail from Dr. Panja. Here is a transcript of the message: “Hi, this message is for Mr. David Gagne. I’m Dr. Panja from Halifax Medical Center taking care of your mother, so if you want to talk to me you can give me a call back on area code 304-3827 again, […]

Talking to Dr. Panja
June 26th, 2012 @ 8:00 am

Dr. Panja from Volusia Hospitalists called me early on the morning of my 39th birthday. We spoke for about a half-hour about my mom. He was very nice and understanding, and seemed to genuinely care about my mom’s health. He said that he did not think there was any medical reason for my mom’s condition, […]

Eight Phone Calls
June 25th, 2012 @ 7:15 am

I spent well over an hour on the phone this morning simply trying to get anyone to give me additional information about my mom. First I called her room at Halifax Hospital to try to talk to mom, but Nurse Amber told me she was asleep. I called the main line (386) 425-0400 and asked […]

Dr. Wafik Called
June 20th, 2012 @ 8:40 am

I received a phone call from Dr. Wafik. He told me that he took over as mom’s doctor yesterday. He said that her medical condition is very stable. Dr. Wafik said that “medically and physically she is fine.” He said that yesterday he knew that she had taken a walk in the hallway, and that […]

Trying to Get Somewhere
June 20th, 2012 @ 7:55 am

I called to talk to mom and a new receptionist — Jackie? — answered the phone. (Apparently Jeannette was on a break.) I asked to speak to her supervisor, because I am just trying to get in touch with someone in any position of authority there, anyone who can actually do something. I’m very frustrated […]

Prescription Update
June 18th, 2012 @ 2:30 pm

I called Nurse Ramos and asked for an updated list of the medications my mom was being administered. She told me that she was currently being given only Namenda and Zoloft, a suppository 1, and Lopressor. Nurse Ramos said that my mom had not been visited by a psychologist or a psychiatrist since Friday, and […]