At 7:15AM PDT I received another email from the copy machine at Woodland Terrace. It contained no subject line or message, but had a twenty-six page, 3MB file attached named doc04431020120730101424.pdf. About five minutes later I received this email from Rosa Rivera with the subject line “Admission Pocket”: Good morning David. I’ve resent the pages […]
My sister just sent me this email: Hi, David. I logged into the MyAccess Florida site to see if anything had changed. In some areas it says that Mom’s account is “Processing”. In another it says “Denied” next to everything. Then if you click further, it says that “We did not receive all the information […]
I got an email from my sister letting me know she had talked to Shelly Sparace at Woodland Terrace: Hey, David. I talked to Shelly this morning. I asked her to call you and share with you what she told me so if you had further questions she could answer them. She said she could […]
Since nobody at all responded in any way to the fax Marsha Porter told me to send last week, I sent the following email to her: Ms. Porter, I found the Florida Department of Elder Affairs 2040 form as you instructed, then printed it, completed it, and faxed it to the number you instructed to […]
My sister sent five consecutive emails to Shelly Sparace at Woodland Terrace and copied me on each one: Hi, Shelly. Thank you so much for taking the time to talk to me and walk me through some of my questions regarding Medicaid. I am going to send you 4 emails, one for each of Mom’s […]
I am really astounded by the terrible design of the Florida Department of Children & Families website. It is so unfriendly and difficult to navigate. And I’m saying that as a web developer and not as a person trying to use the site. I cannot begin to comprehend just how intimidating and useless this design […]
My sister just received an email from Department of Children and Families, ACCESS Florida Program <donotreply@dcf.state.fl.us> The subject line is “Online Notices – My ACCESS Account (Ref#:9246)” 1 Please, do me a favor and take a look at the screenshot of this message. Can you even imagine being able to make any sense of it […]
I sent the following email to Sherri Spillman and Sylvia Gray at Woodland Terrace (and copied my sister): Dear Sylvia and Sherri, Sherri called me at six-fifteen this morning because she said my mom had asked to speak with me. Sherri then let me speak with Jessica, the Unit Manager, because I had been asking […]
I just sent the following email to Delia McClain at ElderSource: Dear Delia, It has been almost six full months now. Can you tell me if any progress has been made on the Medicaid application process for my mother? Can you tell me what the status of her application is? David Vincent Gagne I haven’t […]
I just received a very, very kind email from Sherri Spillman, the Administrator at Woodland Terrace.