Frustrations
October 14th, 2013 @ 10:00 am

Today marks 428 days since mom died. On August 17th, 2012 — less than a week after mom died — I wrote the following to a woman named Michelle Cofano, who worked (works?) for the State of Florida Department of Elder Affairs:

HIPAA Authorization for DCF
July 29th, 2013 @ 11:21 am

  From: Katie Perez @ K.B. Mathis, P.A. To: David V. Gagne Sent: July 29, 2013 @ 10:57 AM PDT Mr. Gagne: Based on our conversation today, I would like to try to get records from DCF. It is a long shot since they are not a medical provider, but I would like to try. […]

Re: A Trip to the ER
August 16th, 2012 @ 5:35 am

Four days after my mother’s death, Michelle Cofano, the Registered Nurse Specialist at the Department of Elder Affairs — also known as C.A.R.E.S. — replied to the email I sent her asking for help. She said: Hey David, Below is the information you requested: There is a program within the Department of Elder Affairs called: […]

Reaching Out
August 11th, 2012 @ 8:34 am

I called Michelle Cofano from the Department of Elder Affairs using the (386) 562-7991 number I had from her. She didn’t answer, but I left her a one-minute voice mail explaining that I was very upset about the fact that the nurses at Woodland Terrace were ignoring my directions to not administer Risperdal and asked […]

An Email to Michelle Cofano
August 11th, 2012 @ 12:32 am

I was so upset about what happened tonight while dealing with the staff at Woodland Terrace that I sent an email to Michelle Cofano <Cofanom@elderaffairs.org>, the Registered Nurse Specialist at the Department of Elder Affairs who earlier this week helped me make some progress on obtaining Medicaid for mom. The subject of the email was […]

Level of Care Confirmation
August 8th, 2012 @ 10:32 am

True to her word, Michelle Cofano <Cofanom@elderaffairs.org> from the Florida Department of Elder Affairs emailed me today to confirm that she submitted her “Level of Care” report: Hey David, I just wanted to let you know I personally faxed the Level of Care this afternoon to the nursing home and I hand delivered the Level […]

Level of Care
August 7th, 2012 @ 8:40 am

This morning I received a phone call from Michelle Cofano from the Florida Department of Elder Affairs. 1 She was calling to let me know that she does Medicaid eligibility approval, which is apparently another way of saying that she is responsible for submitting the “level of care” data to the state. (Yes, this is […]

No Response from Linda, Jenna, or Marsha
July 18th, 2012 @ 8:19 am

Since nobody at all responded in any way to the fax Marsha Porter told me to send last week, I sent the following email to her: Ms. Porter, I found the Florida Department of Elder Affairs 2040 form as you instructed, then printed it, completed it, and faxed it to the number you instructed to […]

Regarding Kathleen Gagne
July 17th, 2012 @ 12:11 pm

My sister just sent the following email to Sylvia Gray at Woodland Terrace: Hi, Sylvia. This is the latest information that I have regarding Kathleen Gagne’s Medicaid application. Please let me know as soon as possible if you are the one handling this, as when I recently called Woodland Terrace to speak to you, I […]

Florida Department of Elder Affairs 2040 Form
July 9th, 2012 @ 10:33 am

I just faxed a completed Florida Department of Elder Affairs 2040 form as instructed by Marsha Porter (See previous post). It is clear now why the representative from the Florida Department of Elder Affairs told Marsha to tell me to “google” the form. If you visit their website — elderaffairs.state.fl.us — you’ll see how poorly […]