My sister sent this email to both me and to Shelly Sparace 1 at Woodland Terrace: Hi, David and Shelly. I received a notice in my email that linked to this letter from Medicaid 2. Shelly, have these forms been sent? Attached was a 2.2MB PDF named “Medicaid Letter 8.7.2012”. It is another perfect example […]
I just received a call from Shelly Sparace at Woodland Terrace. She asked how I was doing and I said that everything was going well aside from spending the last nine months dealing with the most horrible, traumatic thing that has ever happened to my family. She said she understood and sounded very sympathetic. She […]
I called Woodland Terrace this morning hoping I would be able to get mom on the phone. 1 After a few rings, the line was answered, “Hello. Woodland Terrace. This is Rosa.” I asked if it was Rosa Rivera and she said it was. I identified myself and she said that “they” had received my […]
I called Woodland Terrace to see if I could get an update from Nurse Luanne since I hadn’t heard from her in over an hour. A woman named Marty answered the phone. I told her that I had talked to Nurse Luanne in the West wing about an hour ago and wanted to know if […]
I just received a phone call from Nurse Luanne at Woodland Terrace. She introduced herself and confirmed my identity and then said, “We’re going to be stopping the Ativan and starting her on Haldol.” I asked her why and she told me that she had talked to Dr. Peele and he had approved Haldol because […]
I called Woodland Terrace at six o’clock their time, as Dawn suggested a few hours ago, to get an update on my mom. A woman answered the phone and said, “Woodland Terrace. This is Marty. How may I help you?” I said that I was calling for Dawn in the West wing and she said […]
This afternoon I signed and / or initialed and then faxed to Woodland Terrace the majority of the new documents which Rosa Rivera sent me yesterday. I included a cover letter, and then also emailed it to her: Dear Ms. Rivera, At approximately 3:00PM EDT I signed and / or initialed and returned the following […]
I called Woodland Terrace because I was told that Dr. Peele makes his rounds on Tuesdays and Thursdays and I wanted to (a) get an update on mom’s status and (b) confirm which medications she’s currently being prescribed. Rachel answered the phone and was quite polite when I requested to speak to the nurse assigned […]