Death Certificate
August 28th, 2012 @ 9:13 am

Dr. Allen Cusack of Cusack Mortuary emailed me this morning: Hello Mr. Gagne, I hope all is as well with you as possible. I also hope the memorial service went well and helped provide your much needed closure. I just wanted to make contact with you that Dr. Wolf has agreed to sign your mother’s […]

Social Security Disability
August 27th, 2012 @ 7:04 pm

My sister sent me an email regarding mom’s Social Security: The woman who has been working on Mom’s Social Security Disability claim is Jessica Srinivasan out of the Port Orange office. Mom’s last Social Security Retirement payment is the one we received in August 2012 because it pays a month behind (the August payment is […]

Returned Admissions Forms
July 31st, 2012 @ 12:01 pm

This afternoon I signed and / or initialed and then faxed to Woodland Terrace the majority of the new documents which Rosa Rivera sent me yesterday. I included a cover letter, and then also emailed it to her: Dear Ms. Rivera, At approximately 3:00PM EDT I signed and / or initialed and returned the following […]

A Call from Rosa
July 23rd, 2012 @ 7:50 am

I received a voice mail from Rosa Rivera in the admissions office at Woodland Terrace. Here is a transcript of the message: “Good morning, David. This is Rosa at Woodland Terrace in the admissions office. I’m calling ’cause we received (uhm) only about a few of the consents and acknowledgements that were sent and I’m […]

Incorrect Fax, More Rudeness
July 20th, 2012 @ 9:10 am

I just attempted to send a fax to Woodland Terrace. I had signed or initialed eight of the forty-six pages in the big PDF that Rosa Rivero, the Admissions Coordinator, sent me on the 16th. Rosa’s email didn’t include the fax number to which she wanted me to return these, so I checked their website. […]

RE: Kathleen Gagne/Medicaid/Bank Statements
July 17th, 2012 @ 9:51 pm

My sister sent five consecutive emails to Shelly Sparace at Woodland Terrace and copied me on each one: Hi, Shelly. Thank you so much for taking the time to talk to me and walk me through some of my questions regarding Medicaid. I am going to send you 4 emails, one for each of Mom’s […]

Regarding Kathleen Gagne
July 17th, 2012 @ 12:11 pm

My sister just sent the following email to Sylvia Gray at Woodland Terrace: Hi, Sylvia. This is the latest information that I have regarding Kathleen Gagne’s Medicaid application. Please let me know as soon as possible if you are the one handling this, as when I recently called Woodland Terrace to speak to you, I […]

Consent Form Follow-Up
July 17th, 2012 @ 8:54 am

I just received a phone call from Rosa Rivero, the Admissions Coordinator at Woodland Terrace. She was very apologetic for calling me so early when I explained that it was 9AM here and not noon like it was there, and I did my best to let her know that I am usually awake by 6AM […]

Florida Department of Children & Families Website
July 16th, 2012 @ 7:10 pm

I am really astounded by the terrible design of the Florida Department of Children & Families website. It is so unfriendly and difficult to navigate. And I’m saying that as a web developer and not as a person trying to use the site. I cannot begin to comprehend just how intimidating and useless this design […]

Rosa Requests Consent
July 16th, 2012 @ 12:22 pm

Someone named Rosa from Woodland Terrace called while I was walking to lunch this afternoon. We had an amicable twenty-minute phone call about mom and her care. She was calling to see if I was the right person with whom to discuss mom’s care. She began by talking to me as if I had no […]