At 3:19 PM PDT my phone rang. I was in the middle of trying to get my son to take a nap and had to run to answer it. I didn’t recognize the number — (386) 943-4522 — but I knew from the area code that it was someone in Florida. “Hello?” I said. The […]
I was sitting in the parking lot of Centinela Feed, a pet store in Los Angeles, when I received a call from Woodland Terrace. It was Ida Alvis. Ida was unimaginably rude and hung up on me at least three times yesterday (Saturday), so I knew if she was calling to talk to me it […]
I received a phone call from (386) 736-5417. It was Investigator Brown from the Department of Children and Families. He said he was calling regarding the allegations I reported about Woodland Terrace ignoring my instructions to not administer medication to my mom. 1 We had a very long conversation, during which he repeatedly asked me […]
I called Woodland Terrace and Ida answered the phone. I said, “Hello, Ida,” and she said, “Hello, Mr. Gagne.” I asked her if I could get a phone number for James Thompson, the new administrator. Ida laughed and said, “I’m not giving you his personal contact information.” I said, “I’m not asking for his personal […]
I called Woodland Terrace and Marty answered. I told her I needed to talk to Ida, because I don’t want them to give my mom Risperdal. She said, “Hold on,” and then, “Whoops! That line is busy. She just picked up. Hold on.” After one minute she returned and said, “Hold on,” and then Lisa […]
I called Michelle Cofano from the Department of Elder Affairs using the (386) 562-7991 number I had from her. She didn’t answer, but I left her a one-minute voice mail explaining that I was very upset about the fact that the nurses at Woodland Terrace were ignoring my directions to not administer Risperdal and asked […]
I called Woodland Terrace and Marty answered. I asked to speak to Sherri Spillman, the administrator. Marty told me that Sherri was no longer there. I was confused and asked her what she meant and she told me that Sherri was no longer the administrator. “When did this happen?” I asked. Marty said, “I can’t […]
I called Dr. Peele using the number I had for him — (407) 929-5611 — which is the number that appeared on my called ID when he called me a few weeks ago. I dialed *67 first so that he wouldn’t see my Los Angeles area code, although that didn’t matter because the call went […]
I didn’t hear the phone ring, but at 7:18 PM PDT I missed an incoming call from (386) 425-1300. I know that 386 is the area code for north central Florida, so when I noticed eight minutes later I called immediately. The man that answered the line said that I was calling the Emergency Room […]
Someone named Raquel with a very strong Eastern European accent just called me from Woodland Terrace. She said she just wanted to let me know that mom had had “a fall” but that she was okay. Raquel said mom was sitting in her chair watching TV when she suddenly stood up, took a few steps, […]