Investigator Brown
August 11th, 2012 @ 10:25 am

I received a phone call from (386) 736-5417. It was Investigator Brown from the Department of Children and Families. He said he was calling regarding the allegations I reported about Woodland Terrace ignoring my instructions to not administer medication to my mom. 1 We had a very long conversation, during which he repeatedly asked me […]

Medicaid Application Process
August 8th, 2012 @ 11:02 am

Michelle Cofano from the Department of Elder Affairs replied to my earlier email with: Now that the Level of Care determination is completed, the Department of Children and Families will continue the process of financial approval. Update: I replied to her on Thursday, August 9th, 2012 at 8:10 AM PDT with the following message: Dear […]

Level of Care Confirmation
August 8th, 2012 @ 10:32 am

True to her word, Michelle Cofano <> from the Florida Department of Elder Affairs emailed me today to confirm that she submitted her “Level of Care” report: Hey David, I just wanted to let you know I personally faxed the Level of Care this afternoon to the nursing home and I hand delivered the Level […]

Confirmation from Shelly
August 7th, 2012 @ 6:30 am

Early this morning Shelly from Woodland Terrace responded to my sister’s email from last night: Yes, all the information was forwarded on 7/23/12. I re-faxed the consents and 3008 again this morning. We are still waiting on the Level of Care and will forward that once received. Shelly (My sister replied with, “Thank you,” about […]

RE: Kathleen Gagne Medicaid
August 6th, 2012 @ 7:27 pm

My sister sent this email to both me and to Shelly Sparace 1 at Woodland Terrace: Hi, David and Shelly. I received a notice in my email that linked to this letter from Medicaid 2. Shelly, have these forms been sent? Attached was a 2.2MB PDF named “Medicaid Letter 8.7.2012”. It is another perfect example […]

No Response from Linda, Jenna, or Marsha
July 18th, 2012 @ 8:19 am

Since nobody at all responded in any way to the fax Marsha Porter told me to send last week, I sent the following email to her: Ms. Porter, I found the Florida Department of Elder Affairs 2040 form as you instructed, then printed it, completed it, and faxed it to the number you instructed to […]

Regarding Kathleen Gagne
July 17th, 2012 @ 12:11 pm

My sister just sent the following email to Sylvia Gray at Woodland Terrace: Hi, Sylvia. This is the latest information that I have regarding Kathleen Gagne’s Medicaid application. Please let me know as soon as possible if you are the one handling this, as when I recently called Woodland Terrace to speak to you, I […]

Florida Department of Children & Families Website
July 16th, 2012 @ 7:10 pm

I am really astounded by the terrible design of the Florida Department of Children & Families website. It is so unfriendly and difficult to navigate. And I’m saying that as a web developer and not as a person trying to use the site. I cannot begin to comprehend just how intimidating and useless this design […]

Six Simple Steps!
July 16th, 2012 @ 7:01 pm

My sister just received an email from Department of Children and Families, ACCESS Florida Program <> The subject line is “Online Notices – My ACCESS Account (Ref#:9246)” 1 Please, do me a favor and take a look at the screenshot of this message. Can you even imagine being able to make any sense of it […]

Florida Department of Elder Affairs 2040 Form
July 9th, 2012 @ 10:33 am

I just faxed a completed Florida Department of Elder Affairs 2040 form as instructed by Marsha Porter (See previous post). It is clear now why the representative from the Florida Department of Elder Affairs told Marsha to tell me to “google” the form. If you visit their website — — you’ll see how poorly […]