Business Office Manager
July 10th, 2012 @ 9:25 am

The Administrator of Woodland Terrace, Sherri Spillman, was true to her word and I just received a call from Sylvia Gray, the Business Office Manager. We spoke for almost thirty minutes and she was very pleasant. We began the conversation by discussing why it was that my mom didn’t have Medicaid (or Medicare), and how […]

An Email from Halifax
July 6th, 2012 @ 11:49 am

I received an email from Marsha Porter <>, one of the discharge coordinators at Halifax Hospital: Mr. David Gagne, Per Jenna at DCF CARES, you need to google Florida Department of Elder Affairs 2040 form. Print form, then fax to 386-238-3199 attention Linda or Jenna. Please fax form as soon as possible. This is the […]

A Call from Keith
July 2nd, 2012 @ 10:00 am

Keith, the discharge coordinator from Halifax Hospital and my mother’s case manager, called to give me a status update. He said I needed to “just wait”. Keith said that I should, “blame Obamacare,” and that because of it, “everything is changing.” He said he would call me if anything changed.

A Call from Marsha
June 28th, 2012 @ 2:24 pm

I just finished a phone call with Marsha Porter, one of the discharge coordinators at Halifax Hospital. (Marsha told me she was covering for Keith.) Marsha told me that Keith had “called all over Daytona, Deland, Flagler, Palm Coast, and Tampa,” but had been unable to find any facility to which they could discharge my […]

Eight Phone Calls
June 25th, 2012 @ 7:15 am

I spent well over an hour on the phone this morning simply trying to get anyone to give me additional information about my mom. First I called her room at Halifax Hospital to try to talk to mom, but Nurse Amber told me she was asleep. I called the main line (386) 425-0400 and asked […]

Status Update
June 18th, 2012 @ 4:13 pm

I received an email from a family friend in Florida who visited mom last week. She said: David, My daughter and I visited Kathie last week in that room. She seemed serene, so they must have her on meds that take the edge off. […] I will share the address with the folks at church. […]

Case Manager Keith
June 13th, 2012 @ 10:00 am

I received a phone call from Keith at (386) 425-0450, a discharge coordinator / case manager at Halifax Hospital. Keith was trying to explain to me how hard his job was because my mom doesn’t have any funds or insurance. He noted that he had been calling “all over” but had been unable to find […]

January 19th, 2012 @ 4:00 pm

Rodney Curtis, the discharge coordinator at Stewart-Marchman ACT called me at four o’clock this afternoon and we had a lengthy conversation. Here are my notes from the call: 1600h Rodney called said an ALF was found in Palm Coast said that in the last 3 or 4 days (01/16-01/19) mom has gotten worse, she’s unable […]

A Call from Rodney
January 12th, 2012 @ 12:45 pm

A discharge coordinator, Rodney Curtis, called me from Halifax Hospital. He said that he called “a few other” ALFs but that he keeps “encountering the same resistance” when trying to find a place where mom can go because of concerns about paying for her prescriptions. Shady Oaks was one of the places he called. Rodney […]

A Long Call
January 11th, 2012 @ 9:45 am

Sophia Mas called me from Stewart-Marchman ACT and, according to AT&T, we talked for about thirty-six minutes. Here are my notes from the call: 0945 Sophia Mas called in response to an email I sent. called to explain why she sent me two resources with no context or explanation # for prescription assistance, help people […]