Nurse Cheryl from Woodland Terrace just called me. (At first I thought it was Rosa Rivera because their voices sound very similar.) She said that she had my mom “close by” and wanted to know if I had time to talk to her. I said, “Yes! Of course I do!” Nurse Cheryl said she would […]
I got an email from my sister letting me know she had talked to Shelly Sparace at Woodland Terrace: Hey, David. I talked to Shelly this morning. I asked her to call you and share with you what she told me so if you had further questions she could answer them. She said she could […]
I received a voice mail from Rosa Rivera in the admissions office at Woodland Terrace. Here is a transcript of the message: “Good morning, David. This is Rosa at Woodland Terrace in the admissions office. I’m calling ’cause we received (uhm) only about a few of the consents and acknowledgements that were sent and I’m […]
This afternoon at 3:43PM PDT I called Woodland Terrace in another attempt to talk to mom. Someone named Marty answered and I asked to speak to Kathie Gagne, in room 207 on the West wing. Marty asked if I knew if she was in the window bed or the hallway bed, and I said I […]
I called Woodland Terrace when I left work tonight in another attempt to talk to mom. When the receptionist answered the phone, I simply asked for the West wing. She asked me which room I wanted, and I said, “My mom is in room 207, but she doesn’t have a phone in her room and […]
I just attempted to send a fax to Woodland Terrace. I had signed or initialed eight of the forty-six pages in the big PDF that Rosa Rivero, the Admissions Coordinator, sent me on the 16th. Rosa’s email didn’t include the fax number to which she wanted me to return these, so I checked their website. […]
My phone rang at 5:40AM PDT, but I didn’t get to it in time to answer. It was a message from Shelly Sparace in response to my call yesterday. She left her name and the main number for Woodland Terrace, (386) 738-3433. I returned the call while I was driving to work at 7:56AM PDT. […]
When I left my office tonight I called Woodland Terrace in an attempt to get mom on the phone. It was 5:09 PM PDT, which means it was 8:09 PM EDT there. I figured that surely by this point they’d resolved whatever issues they were having with their phones and, that late at night, it […]
Immediately after leaving a message on the voice mail for the social workers office, I called Woodland Terrace again and asked to speak to Sherri Spillman, the administrator. The receptionist told me that she wasn’t in the facility yet, so I asked if I could leave her a voice mail. The receptionist didn’t respond, but […]
I called Woodland Terrace on my way into work this morning. I was hoping to get a chance to talk to Shelly Sparace to determine if she had made any progress on mom’s application for Medicaid. I also hadn’t heard or seen any response to the multiple emails my sister sent two days ago, so […]